Customer Notification
Hello,
A recent software update to Apple iOS version 16.2 contained a new feature called iCloud Private Relay. This feature, if turned on, can slow down the transmission of photos and videos through the Polaroid Wi-Fi Photo Frame 3.0 App which can in some cases result in 'failed to send' messages being received. If you are using an Apple device and have turned on iCloud Private Relay and are experiencing 'failed to send' messages, you can resolve the issue by turning off iCloud Private Relay before sending photos or videos. You can change the setting for iCloud Private Relay on your Apple device by opening the Settings App, select your name at the top, select iCloud, select Private Relay, turn off Private Relay.
February 3,2023 8:27am
Customer Notification
Hello,
With the server upgrade now complete, the corresponding software update has been issued for all Wi-Fi models produced in 2021-22 to version V1.1.4 and all Wi-Fi models produced in 2020 to V1.0.8. You can check for the software update manually by selecting ‘Settings’ from the Main Menu, then ‘Device Information’, then ‘Check for Updates’. If you are still experiencing issues with receiving photos to your frame after completing the update please unplug the frame for 10 seconds and then plug it back in allowing the frame to reestablish a connection to the network. For all Android smart phone users, please be sure to update your Polaroid 3.0 Wi-Fi Photo Frame App available in the Google Play store. There is no Polaroid 3.0 Wi-Fi Photo Frame App update required for any iPhone or iPad users.
April 21, 2022 11:05am
Customer Notification
Hello,
With the server upgrade now complete, we have already begun rolling out the corresponding software update to each one of the Wi-Fi frames. The software update (V1.1.4) has already been issued for all 10in Wi-Fi models. If you missed the update, you can check for the software update manually by selecting ‘Settings’ from the Main Menu, then ‘Device Information’, then ‘Check for Updates’. If you have an 8in Wi-Fi frame, the software update has been completed for most models already. For the few remaining models, we expect this update to be available soon. For all Android smart phone users, please be sure to update your Polaroid 3.0 Wi-Fi Photo Frame App available in the Google Play store.
April 14, 2022 2:15pm
Customer Notification
Hello,
We are aware that our photo/video sharing network is currently down for scheduled maintenance which includes a new server upgrade. This process should be completed within 2-3 business days. You may notice that the QR code and Frame App functionality is disabled until the server upgrade is completed. In other words, you will not be able to transfer photos/video to the frame via the App until the new server is online. Thank you in advance for your understanding.
April 8, 2022 2:00pm
Customer Notification
Hello,
Thank you for your purchase of the Polaroid Wi-Fi digital picture frame. We recently updated our app to include this notification section in an effort to better communicate to our customers about planned network updates that can cause temporary disruptions to our free app service. While we strive to keep network interruptions to a minimum it is important to note that software updates are mandatory in order to ensure maximum performance, security and stability of our products. Our intention for implementing this feature is to alert customers in advance of any necessary maintenance so that you are not inconvenienced. Should you ever experience a “failed to send” error message on your app while trying to send images or videos to your picture frame please feel free to contact one of our dedicated service agents (Toll-Free) at 855-544-4841 or email us at www.mydigitalframe.com/support or polaroid@855support.com. Thank you.
May 11, 2021 7:30pm