HAVE A QUESTION?

Monday – Friday 10:00am to 5:00pm EST

 Phone: 855-544-4841 (Toll Free)

Address: 216 Route 206 Suite 1
Hillsborough, NJ 08844

Email: polaroid@855support.com 

Thank you!

With the server upgrade now complete, the corresponding software update has been issued for all Wi-Fi models produced in 2021-22 to version V1.1.4 and all Wi-Fi models produced in 2020 to V1.0.8. You can check for the software update manually by selecting ‘Settings’ from the Main Menu, then ‘Device Information’, then ‘Check for Updates’. If you are still experiencing issues with receiving photos to your frame after completing the update please unplug the frame for 10 seconds and then plug it back in allowing the frame to reestablish a connection to the network. For all Android smart phone users, please be sure to update your Polaroid 3.0 Wi-Fi Photo Frame App available in the Google Play store. There is no Polaroid 3.0 Wi-Fi Photo Frame App update required for any iPhone or iPad users.

We are experiencing higher than normal call volumes so, if possible, please use the email feature for questions related to your product so that we can get back to you sooner. Also please make sure to enter in a correct phone number and email address when submitting a ticket so we can make sure that we can reach you.

We are here to help

NEED INSTRUCTIONS FOR YOUR FRAME?

You can find manuals and quick start guides here.
Find the model number on the back of your frame for the corresponding manual or quick start guide from the lists below.

2021 Manuals

8" Wi-Fi Digital Photo Frames

7" High Res Photo Frames

10" Wi-Fi Digital Photo Frame

8" High Res Photo Frames

2021 Quick Start Guides

7" High Res Photo Frames

10" Wi-Fi Digital Photo Frame

8" High Res Photo Frames

2020 Manuals

8" Wi-Fi Digital Photo Frames

7" High Res Photo Frames

10" Wi-Fi Digital Photo Frame

8" High Res Photo Frames

2020 Quick Start Guides

8" Wi-Fi Digital Photo Frames

7" High Res Photo Frames

10" Wi-Fi Digital Photo Frame

8" High Res Photo Frames

2019 Manuals

8" Wi-Fi Digital Photo Frames

7" High Res Photo Frames

10" Wi-Fi Digital Photo Frame

8" High Res Photo Frames

2019 Quick Start Guides

8" Wi-Fi Digital Photo Frames

7" High Res Photo Frames

10" Wi-Fi Digital Photo Frame

8" High Res Photo Frames