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With the server upgrade now complete, the corresponding software update has been issued for all Wi-Fi models produced in 2021-22 to version V1.1.4 and all Wi-Fi models produced in 2020 to V1.0.8. You can check for the software update manually by selecting ‘Settings’ from the Main Menu, then ‘Device Information’, then ‘Check for Updates’. If you are still experiencing issues with receiving photos to your frame after completing the update please unplug the frame for 10 seconds and then plug it back in allowing the frame to reestablish a connection to the network. For all Android smart phone users, please be sure to update your Polaroid 3.0 Wi-Fi Photo Frame App available in the Google Play store. There is no Polaroid 3.0 Wi-Fi Photo Frame App update required for any iPhone or iPad users.
We are experiencing higher than normal call volumes so, if possible, please use the email feature for questions related to your product so that we can get back to you sooner. Also please make sure to enter in a correct phone number and email address when submitting a ticket so we can make sure that we can reach you.